Returns & Exchanges
At Natalie Rolt, we want you to feel confident in your purchase; therefore, we offer returns for store credit on all full-priced items within 14 days of delivery. Please ensure all garments are in their original condition, unworn and with all security tags attached.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return for store credit.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Ship To Studio
Affix the provided shipping label or use a trackable postal service to send your return to our Western Australia studio location.
Receive Store Credit
Once our quality control team inspects and approves your return, a digital gift card will be issued to your email for future use.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing