Frequently Asked Questions
Everything you need to know about your Natalie Rolt experience.
What is the lead time for 'Made to Order' garments?
Our signature 'Made to Order' pieces typically require 4-6 weeks for production. This sustainable approach ensures each garment is handcrafted specifically for you in our Australian studio.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping rates and delivery timeframes are calculated at checkout based on your specific location.
How do I determine my correct size?
We recommend referring to our comprehensive Size Guide available on each product page. If you are between sizes, we suggest choosing based on your largest measurement or contacting our styling team for personalized advice.
What is your return policy?
We offer store credits for full-priced items returned within 14 days of delivery. Please note that 'Made to Order' garments and sale items are final sale and cannot be returned unless deemed faulty.
Can I make changes to my order after it has been placed?
As we begin processing orders immediately, we can only accommodate changes within 24 hours of purchase. Please contact our customer care team urgently if you need to update your details.
How should I care for my Natalie Rolt silk garments?
To maintain the longevity of your pieces, we recommend professional dry cleaning only. Store your garments in a cool, dry place and avoid contact with abrasive surfaces or jewelry that may snag the delicate fabric.